Terms and Conditions

Data you will provide on our forms

You will be asked to enter your name and contact and other details as part of the online forms – this is classed as your personal data. We will process the data you provide in this form to process/respond to your enquiry.

How we will process your data
The law allows us to process your personal data in process/respond to your enquiry.

Will we share your data?
The data you provide will be automatically stored in our forms system. It will also be shared with and stored by the policy and communications team in order that they process your compliment. It may also be shared with and stored by other internal teams, such as our health and safety, insurance, legal and finance teams as appropriate.

How long will we store your data?
Your personal data will be stored for as long as is necessary to process your compliment, and for up to seven years, after which point it will be deleted from our systems.

Your rights in brief
You have the following rights: a right of access to your information, a right to correct inaccurate information, a right to restrict our processing of your data, a right to have your personal data erased or to object to any processing by us on public interest grounds. If you wish to exercise any of these rights, please contact our customer services team on 01543 308000.

Who is the data controller?
Lichfield District Council (District Council House, Frog Lane, Lichfield Staffs WS13 6YY, tel: 01543 308000) is the data controller.

I understand that my email address will be stored separately in the council’s marketing database from which I will be able to unsubscribe at any point using the unsubscribe function in the emails I receive. I understand that even if I unsubscribe from the council’s marketing database, l may still receive service updates (renewal notices, service delays) from the council’s customer relationship management system.